PayPal’s Buyer Protection programme entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any, when you don’t receive your item from a seller, or when you receive an item, but the item isn’t what you ordered. A status of “delivered” (or equivalent) and the date of delivery. If your payment is not eligible under PayPal Buyer Protection, PayPal is not obliged to make a decision on the claim. Let the seller know there's a problem with the transaction by opening a dispute in the Resolution Centre within 180 days of making your payment. These terms apply to how PayPal Buyer Protection affects you as a payer or recipient (payment recipient) of a payment for a purchase. If a buyer files a chargeback, any requests opened through eBay Money Back Guarantee for the same transaction are immediately closed. The Buyer must reply to any questions asked by PayPal in regards to the PayPal Buyer Protection Claim within 10 days. Buyers are encouraged to deal directly with sellers to resolve the dispute. waive the terms and conditions of coverage under PayPal Buyer Protection (whether stated in this Agreement or otherwise, including, without limitation, the conditions of reimbursement at section 4) at any time and for any reason, for the purpose of facilitating the resolution of any problem raised by a buyer relating to a purchase paid for using PayPal. Remember, we will never ask for any sensitive information. The outcome of any decision made by PayPal under PayPal Buyer Protection might not always be suitable for your particular needs and you should carefully read these terms and consider your options before using PayPal to resolve a problem. Fraudulent claims and abusive buyer behaviour. To do so, you must file a dispute in the PayPal Resolution Centre within 180 days of the date on which you sent the payment. If PayPal is contacted to resolve a problem, PayPal may require you to take an irreversible action to resolve the problem, which might make it no longer practicable in the circumstances for you to resolve the problem in another way. We monitor every transaction, 24/7 to prevent fraud, email phishing and identity theft. Filing a PayPal Buyer Protection claim is simple. PayPal Buyer Protection is not a payment service. If a buyer claims an item is not as described there’s no cover for the seller PayPal has a much-vaunted protection policy. If am a buyer? 0 Kudos Highlighted. Read purchase protection requirements The final decision may result in PayPal reimbursing the buyer for the amount of the payment made through PayPal for the purchase (up to the full price of the purchase and (where applicable) original postage costs) and the payment recipient bearing liability to PayPal for that reimbursement. PayPal will protect the buyer fully for item not delivered. the buyer to post back to the payment recipient, to PayPal or to a third party (as PayPal may direct) an item that the buyer claims is SNAD and to provide Proof of Delivery. As a non-exhaustive guide, PayPal may request and require: Proof of Delivery for tangible items means online documentation from a postal company that includes all of the following: Proof of Delivery for intangible items and services means any compelling evidence (as determined by PayPal) to show the sale was fulfilled, including but not limited to the following information: If PayPal has reason to believe that returning an item that the buyer claims is SNAD to the payment recipient would result in a violation of applicable law, such as laws related to handling counterfeit items, PayPal may report the item to a competent authority. If your eligible purchase doesn’t arrive, or doesn’t match the seller’s description, we can reimburse you. 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